Public Answer Library
Account Course Download Booking and Support Questions
For: Customers who need a quick next step after creating an account or making a purchase.
The Short Answer
Use the same ecosystem email you used at checkout, then open the area that matches what you purchased. Do not purchase again when something is missing; check your account first and contact Support if the verified purchase does not appear.
For WBW downloads and Journeys, sign in to the Wounded But Wiser customer portal and check Library or Restoration Space. For Academy courses, sign in to Grace Legacy Academy and open My Courses or Materials. C.O.R.E. appears only for accounts with C.O.R.E. access; it does not require the flagship course.
For coaching, a completed purchase creates an eligible credit. Use that credit to book an available phone appointment. First-time booking includes the protected intake and coaching agreement. Upcoming and previous appointments belong only to the signed-in customer.
Support can help with sign-in trouble, password recovery, missing purchases, course materials, downloads, coaching credits, appointments, and accessibility. Never send passwords, payment-card details, private coaching answers, workbook responses, or protected download links in a support request.